Exchange Policy

At Appliances & Co., we are committed to ensuring your complete satisfaction with every purchase. If you need to exchange an item, please review our Exchange Policy below to understand the process and requirements.

1. Eligibility for Exchanges

To be eligible for an exchange, your item must meet the following criteria:

  • Timeframe: Requests must be made within 30 days of the delivery date.
  • Condition: Items must be unused, in the same condition that you received them, and in their original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all exchanges.

3. Exchange Process

Follow these steps to initiate an exchange:

  1. Contact Us: Reach out to our Customer Support team within 30 days of receiving your order. You can contact us via:

  2. Provide Details: Include your order number, the item you wish to exchange, and the reason for the exchange.

  3. Receive Instructions: Our team will guide you through the next steps, including shipping instructions and any necessary documentation.

  4. Process the Exchange: Once we receive the returned item and verify its condition, we will process the exchange and send out the replacement item promptly.

4. Exchange Options

  • Same Item Exchange: If you received a defective or incorrect item, we will replace it with the same product at no additional cost.
  • Different Item Exchange: If you wish to exchange for a different product of equal or lesser value, additional payment or a refund may be required for the price difference.

6. Refunds and Store Credit

While our primary focus is on facilitating exchanges, if an exchange is not feasible, you may be eligible for a refund. Refunds will be processed to the original payment method used during purchase.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We may require photos or other evidence of the damage to expedite your exchange or refund.

8. Contact Information

For any questions or to initiate an exchange, please contact our Customer Support team: