Returns & Refunds Policy

At Appliances & Co, your satisfaction is our priority. We accept returns and exchanges for both defective and non-defective products under the conditions outlined below.

Eligibility for Returns and Exchanges

  • Condition: Products must be in new, unused condition with all original tags and packaging intact.
  • Time Frame: 30 days.

How to Initiate a Return or Exchange

To begin the process, please contact our customer service team:

Please provide the following information:

  • Order Number
  • Item(s) to Return or Exchange
  • Reason for Return or Exchange
  • Preferred Resolution: Refund or Exchange

Once your request is approved, we will send you a pre-paid return shipping label at no cost. All returns must be shipped using this label.

Refund Processing

  • Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions.
  • Refund Issuance: Refunds will be processed immediately after inspection.
  • Timing: It may take up to 5 business days for the refund to appear in your account, depending on your bank.

Exchange Processing

  • Replacement Shipment: Once the returned item is received and approved, we will ship the replacement product at no additional cost.
  • Notification: You will receive an email with tracking information once your exchange has been shipped.

Return Address

Appliances & Co
221 W 9th ST, Wilmington, DE 19801, USA

Additional Costs

We do not charge restocking fees for returns.

Late or Missing Refunds

If you haven’t received your refund, please:

  1. Check your bank account again.
  2. Contact your credit card company; it may take time before your refund is posted.
  3. Then contact your bank, as processing time can vary.

If you have completed these steps and still haven't received your refund, please let us know by emailing support@appliancesandco.com or calling us at (888) 863-6541.

Order Cancellations

If you wish to cancel an order before it has shipped, please contact us immediately at:

Contact Information

For any questions or concerns, feel free to reach out to our customer support team: